The Customer Feedback tool can be used either at point of sale or online. It allows up to ten measurement questions plus segmentation information
(multi-choice format) and an optional open question. The open question can be used to gather general feedback or contact details if required.
Responses can take less than 20 seconds, encouraging high participation. If used at point of sale, the Customer Feedback tool does not rely on anyone logging on to a website in their own time (like many other systems do). All that is required is an internet capable device, such as an iPad, tablet or mobile phone. You can also insert a link on your website which is ideal for online shoppers or email a link directly to targeted customers in order to collect relevant data.
There is no limit to the number of customer feedback responses, with results processed and available to view online instantly. This enables you to assess and respond to development areas with substantiated, meaningful data.
Pricing is currently set at a fixed monthly rate (for a dedicated URL line for any one outlet), however we are happy to negotiate these terms according to your requirements.
Have one of our consultants contact you about a solution that fits your needs or let us show you the easy steps in setting up an account with us.